FAQ's

Will I get charged import duty now the UK has left the EU?

Now that the UK has left the EU, your order may attract VAT, custom duties and a clearance/handling fee. This is determined by the customs authorities in your destination country. Please note that you will not be charged UK VAT - this will be removed automatically from your order at checkout when you select your country from the drop down list.

What is EU GPSR? And are House of Foxy compliant?

In December 2024, the EU brought in new rules on all imports into the UK. This was to ensure all products conform to safety guidelines to protect consumers.
The House of Foxy products are fully compliant.

What times are you open so I can telephone?

We’re open Monday - Friday, 9am-5pm GMT. If you have any queries please call us between those hours on 01422 376461 or email: hello@thehouseoffoxy.com

Do you have any shops/stores I can visit?

We do not have any ‘House of Foxy’ stores you can visit, however we do have stockists all around the world. Please visit our Stockist page for a full list of our stockists.

Do you offer exchanges?

Yes, we offer size exchanges. If you wish to exchange a garment for a different size (of the same product only), please add a note of this on your delivery note. If the product is out of stock in the size you have opted for, then a refund will be processed instead and we will contact you to let you know. Please note, we cannot offer exchanges for different products. If you have any queries regarding exchanges please email us at hello@thehouseoffoxy.com or call during our office hours on 01422 376461.

How long will it take for my refund to show in my account?

Your refund will be processed within 10 working days upon receipt of the returned goods to our premises. Please be aware that once your refund has been processed, it can take 3-5 days to appear in your account. This is beyond our control and is dependent on your payment provider.

Do you sell men's clothing?

Here at The House of Foxy we only sell women's wear, but for heritage menswear inspired by the good old days, please see our brother site Cousin Jack Menswear. Shop through the link below.
https://www.cousinjack.co.uk/

Do you sell gift vouchers? If so, are they sent via post or email?

Yes we do!

Our Digital Gift card is available to spend online, on any item on this website. The voucher will get sent directly to your recipient’s inbox, perfect for last minute gifts and because we email the voucher, postage is free.

For more information, please see our Gift Card page

Do you offer discount for first-time customers?

Subscribe to our Foxy e-newsletter for exclusive rewards and early access to our good old-fashioned sales! As a small business, we truly value our loyal customers. Be the first to hear about exciting offers and learn more about our loyalty rewards.

If you’re a first-time Foxy shopper and have questions about sizing or anything else, please reach out to our customer service team - we're here to help!

For more information, please see our Discount Codes and Loyalty Rewards page.

What benefits do I get by signing up for your e-newsletter?

Our e-newsletter is a very heart led part of our customer experience. We thoughtfully curate our insights into our collection stories, vintage fashion history, our inspirations - to inspire you, style guides, and even more enticing offerings like exclusive discounts and early access to sales.

This really is the inside scoop on all things fabulous from Foxy. Communicating with you in this way brings us immense joy to bring you rare vintage-inspired connection!

For more information, please see our Subscribe page.